Terms and Conditions of Sale and Delivery

These terms and conditions apply to the purchase of goods on www.eurotoys.dk for consumers. The website is owned and operated by:

Eurotoys Aps

VAT number: 26330769

Emil Neckelmanns Vej 11

5220 Odense SØ

Phone: +45 70400060

Email: servicecenter@eurotoys.dk

Payment

Payment can be made using the following payment methods: VISA, MasterCard and Visa Electron.

For payments with Mastercard Debit and Visa Electron, which are debit cards, the payment will be reserved on your account according to the terms of your card until we draw or reject the payment.

Additionally, we offer public institutions payment via EAN invoice.

The amount will be debited when the order is dispatched from Eurotoys. The debited amount will never exceed the amount approved at the time of purchase.

Prices are stated in Danish Kroner. In addition to the price, the shipping cost must be added. You choose the shipping method at the end of the ordering process.

Delivery

We deliver with GLS, Post Nord, and Fragtmand. The delivery time is 1-3 working days from the day the order leaves our warehouse, provided it concerns items in stock. The expected dispatch date is indicated on the website before you complete the order and on your receipt.

For delivery to a home address

In case of logistical challenges with the carrier or if no one is at the delivery address, the transport company may choose to change the delivery to a ServicePoint.

For delivery to a ServicePoint

In case of logistical challenges with the carrier, the carrier may choose to change the delivery to another ServicePoint.

Right of Withdrawal

You have the right to withdraw your purchase without stating a reason within 90 days. If you have purchased multiple items in one order, you can choose to withdraw the purchase of some or all items. See information about the refund of delivery costs in the section "Refund of money upon withdrawal."

The withdrawal period expires 90 days after the day you or another person chosen by you (excluding the carrier) physically receives the goods.

If the deadline falls on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Years Eve, the deadline is extended to the following business day.

If you break the seal on films, games, or computer software, you lose your right of withdrawal.

How to Withdraw

You withdraw by clearly notifying us that you are withdrawing. This can be done through your profile on the website, via email to servicecenter@eurotoys.dk, by phone at 70400060, or by using the standard withdrawal form at the bottom of the page.

You cannot withdraw by refusing to receive the item or by failing to pick it up without simultaneously notifying us of your withdrawal.

The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period has expired.

Returning the Goods and Return Costs

If you have withdrawn the purchase of an item, you must send or deliver the item to Emil Neckelmanns Vej 11, 5220 Odense SØ without undue delay and no later than 14 days after informing us that you wish to withdraw your purchase. The deadline is met if you return the goods within the 14-day period.

Items cannot be sent COD or without delivery to our warehouse address.

You must pay for the return of the item.

You are responsible for the package reaching our warehouse. We recommend using track and trace so you can track the package at all times.

See more on Post Nords website or GLS.dk if needed.

Due to their size, some items cannot be returned by regular mail and must instead be returned with a freight carrier. This applies to most pools, playhouses, electric cars, trampolines, etc. However, the return freight cost depends on the weight and volume of the items and the number of kilometers the items need to be transported. There is typically a fixed price per kilometer. Please note that there may be a price difference depending on which carrier you choose to use. You can obtain a quote for the cost of returning your items by contacting a transport company.

Refund of Money upon Withdrawal

When we receive your return shipment at the address, we will refund the payment received from you upon purchase.

If you have purchased multiple items in one order and only withdraw part of your purchase, we will not refund the delivery costs.

We will refund the amount without undue delay and, in any case, no later than 14 days from the date we receive your notice of withdrawal. However, we may withhold the amount until we have received the goods back, or until you have provided documentation that the goods have been returned.

We will carry out such a refund using the same payment method you used for the original transaction. No fees will be charged as a result of the refund.

Condition of the Item upon Return and Packaging

You are only liable for any deterioration in the value of an item that results from handling the item in a way other than is necessary to establish the nature, characteristics, and functioning of the items.

You must return the item in its original packaging. The packaging may be opened but not damaged. If the packaging is missing or damaged, it may constitute a depreciation for which you are liable.

You should also ensure that the item is properly packaged when returning it. You bear the risk for the package/items until we receive them. Therefore, keep the postal receipt and any tracking number.

Complaint - If there is something wrong with the item

When purchasing items, the rules of the Sale of Goods Act apply. You have a 2-year warranty if the item has a defect. A defect could be a manufacturing or material defect, or incorrect information about the item. However, normal wear and tear or damage caused by you are not considered defects.

If the item has a defect or flaw, Eurotoys will either repair the item or, alternatively, provide a replacement, provided this does not involve disproportionate costs for Eurotoys.

If you discover a defect, you must complain to us within a reasonable time. We recommend that you complain as soon as possible, especially if it concerns transport damage. If you complain within 2 months of discovering the defect, it is always considered within a reasonable time. If the complaint is justified, we will refund your reasonable and necessary shipping costs. Therefore, keep your receipt.

If you want to complain to us about a defect, we ask you to provide as detailed information as possible about the problem. It is not a requirement, but it makes it easier for us to identify the fault, and it minimizes the processing time for the complaint.

Send the item properly packaged.

Options for Complaints

If we cannot agree on what you are entitled to, you have the following options for complaints:

A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus: https://kpo.naevneneshus.dk.

The EU Commissions online complaint portal can also be used to file a complaint. This is especially relevant for consumers residing in another EU country. Complaints can be filed here - http://ec.europa.eu/odr. When filing a complaint, please provide our email address: servicecenter@eurotoys.dk.

Withdrawal Form

Template of the withdrawal form - Notice of withdrawal from the sales contract

You can download the Withdrawal Form here.